🔒 Privacy Policy

Last updated: [Insert today’s date]

This Privacy Policy describes how Elisa Yama Coaching (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website [www.elisayama.com] or engage with our services online or offline.

We are committed to protecting your personal data and ensuring your privacy is respected in accordance with the EU General Data Protection Regulation (GDPR).

1. Who We Are

Elisa Yama Coaching
Based in Luxembourg
Email: elisayama.contact@gmail.com
Website: www.elisayama.com

2. What Data We Collect

We may collect and process the following categories of personal data:

• Full name

• Email address

• Phone number (if provided)

• IP address and device/browser information

• Social media handles or account names (if you contact us via Instagram, Facebook, etc.)

• Information you voluntarily submit through contact forms, bookings, surveys, or newsletter sign-ups

• Coaching intake form responses or session notes (only with client consent)

3. How We Collect Your Data

We collect your data through:

• Contact and inquiry forms on our website

• Email communications

• Newsletter or event sign-up forms

• Social media messages or interactions

• Third-party scheduling tools (e.g., Calendly, Acuity)

• Meta (Facebook/Instagram) lead ads

• Cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

4. Why We Collect Your Data

We use your personal data to:

• Respond to your inquiries

• Provide coaching services and manage client relationships

• Deliver newsletters, updates, or promotional emails (only with consent)

• Process payments (where applicable)

• Improve our website, services, and user experience

• Comply with legal obligations

5. Legal Grounds for Processing (GDPR)

We rely on one or more of the following legal bases:

• Your explicit consent

• Performance of a contract (e.g., coaching agreement)

• Compliance with legal obligations

• Our legitimate interest (e.g., improving our services)

6. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected. Coaching client data may be retained up to 5 years for legal and administrative purposes unless otherwise requested.

7. Sharing Your Data

We do not sell or rent your data.
We may share it with trusted third-party service providers solely to facilitate our services (e.g., email marketing tools, payment processors, calendar tools). These providers comply with GDPR and protect your data accordingly.

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact: elisayama.contact@gmail.com

9. Cookies and Analytics

Our website uses cookies to improve functionality and collect anonymous analytics. You may disable cookies in your browser settings.

We may use:

• Google Analytics

• Meta Pixel (for tracking ad effectiveness)

These tools may collect anonymized usage data such as page views, clicks, time spent, and browser type.

10. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data from loss, misuse, or unauthorized access.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this policy or how we use your data, please contact:
📧 elisayama.contact@gmail.com